Delivery & Returns
Shipping
PLEASE NOTE: Most items will be sent via courier. Courier companies will deliver during work hours only. If you are not home they will leave a note. In some instances there will be a re-delivery fee. So please nominate a delivery address where there will be someone to accept the package or, alternatively, please specify a safe place where the package can be left.
PLEASE NOTE: We do not deliver to PO Boxes
We aim to dispatch in stock items within 3 working days or less.
If you need something quickly or by a specific date please let us know and we will do everything we can to make it happen.
Orders made over the weekend will be shipped on the next day of business.
There is a flat rate shipping charge of $10 for all items unless otherwise stated.
Furniture and heavy items such as marble will have a higher shipping charge which is specified on the product page.
Parcels will be shipped using a variety of methods (Australia Post and courier). You will receive an email once an item has been shipped with a link to your tracking information.
Express Shipping
At this time we do not offer express shipping but if you need something for a specific date please contact us and we will endeavour to get the item to you on time.
International Shipping
Please contact us if you need a package shipped overseas.
Refund Policy
Please choose carefully. We do not offer refunds if you simply change your mind or make a wrong decision. Only if the goods are faulty will we issue a refund.
Many of the items we stock are handmade and will have handmade characteristics. These are not faults, their uniqueness is to be embraced.
If you have a question about a particular product or want to know more please contact us!
All reduced and sale items are final and will not be able to be refunded or exchanged.
Unfortunately, we do not offer refunds on lighting or bed linen for hygiene and safety reasons.
Exchange Policy
Please choose carefully. Product dimensions and images are provided but if anything is unclear or you have questions please contact us before purchasing.
In some cases we are happy to offer you an exchange but you must contact us via email within 3 days of receiving your item. The product must be in original condition and with all it's original packaging. You must have the Beans and Jazz invoice. Return postage costs will be your responsibility as will the postage costs of shipping your replacement item to you. This cost will vary depending on the item but will be quoted to you prior.
We cannot exchange any lighting or bed linen for safety and hygiene reasons.
Cancellation Policy
Orders cancelled within 24 hours will incur a fee of 10% of your total sale.
After 24 hours no orders can be cancelled.